The Trainer

The Trainer

April 25, 2011    

PREPARING AIR CONDITIONING SYSTEM FOR SUMMER; BANNING DOOR-TO-DOOR SOLICITATIONS

In this month's feature, we discussed what you need to know to make sure your air conditioning system and individual units are ready to go as we head into summer. We pointed out the importance of this...

The Trainer

March 20, 2011    

MAINTAINING COMPLIANT HOUSEHOLD FILES

In this month's feature, we discussed what you need to know about maintaining compliant household files. We gave you a checklist of the documents and information that should be in your household files, such as signed applications, income...

The Trainer

February 28, 2011    

DEALING WITH UNSUPERVISED CHILDREN; RESPONDING TO CLAIMS OF RESIDENT HARASSMENT

In our feature article on dealing with unsupervised children, we discussed how important it is to know how to deal with these often tricky situations. Most people would not just simply stand by if they...

The Trainer

January 25, 2011    

INSPECTING UNITS; ASKING PROSPECTS FOR PHOTO IDS

In this month's feature, we discussed the best practices for scheduling and following up on unit inspections. We pointed out how HUD's model lease allows site owners to have access to residents' units to make reasonable...

The Trainer

December 28, 2010    

HANDLING RESIDENT GRIEVANCES; PASSING REAC INSPECTIONS OF UNIT KITCHENS

In this month's feature, we discussed what you need to know about handling resident grievances. We pointed out that if a resident thinks that his or her grievance has not been properly acknowledged or is not...

The Trainer

November 24, 2010    

SETTING PREFERENCES; SCHEDULING REAC INSPECTIONS

In this month's feature, we discussed what you need to know about complying with HUD regulations on giving preference on admissions to certain categories of applicants. We pointed out that HUD views the process of assigning...

The Trainer

October 30, 2010    

SETTING HOUSE RULES FOR GUESTS; INSPECTING BALCONIES

In this month's feature, we discussed what you need to know about complying with HUD rules on house guests and developing your own house rules on the issue. We pointed out that if HUD discovers you are letting people live at your...

The Trainer

September 27, 2010    

Determining Rent; Completing Compliant Rent Comparability Study

In this month's feature, we discussed the current challenges and market factors that influence rents. As we noted, these factors have the potential for wreaking havoc on your budget. At the same time, you must comply...

The Trainer

September 26, 2010    

CERTIFYING HOUSEHOLDS WITH PREGNANT MEMBERS; COMPLYING WITH LEAD HAZARD CONTROL RULES

In our feature article—on certifying households with pregnant members—we discussed how important it is to comply with HUD rules when it comes to determining the eligibility, income limits,...

The Trainer

August 29, 2010    

COMPLYING WITH AFHMP; ACCOMMODATING WHEELCHAIR USERS

In this month's feature, “Keep Records to Show You Followed Marketing Plan,” we discussed how important it is to comply with your site's Affirmative Fair Housing Marketing Plan (AFHMP). HUD released the latest...

The Trainer

July 18, 2010    

Avoiding Move-in Inspection Mistakes; Choosing a Collection Agency

In this month's feature, we explained how to avoid common move-in inspection mistakes. Without an accurately conducted inspection and a completed report to substantiate it, you'll have nothing to rely on if there...

The Trainer

June 20, 2010    

Conducting Orientation Briefings for New Residents

In this month's feature, we discussed what you need to know about complying with HUD guidelines on new resident orientation. In general, you should take steps to make sure that your new residents understand their responsibilities as...