The Trainer

The Trainer

April 30, 2010    

Dealing with Graffiti and Noisy Residents

In our feature article on dealing with graffiti on site property, we discussed how important it is to view graffiti as vandalism, not art. Remember, graffiti creates property damage that you have to spend time and resources to fix. In addition,...

The Trainer

April 20, 2010    

Responding to Accommodation Requests; Ensuring Safe Use of Personal Appliances

In this month's feature, we discussed what you need to know about complying with the Fair Housing Act and HUD guidelines on considering reasonable accommodation requests for ground-floor or larger units...

The Trainer

March 28, 2010    

Handling Requests for Live-In Aides, Setting Policy for Community Room Use

In this month's feature, we discussed what you need to know about complying with HUD rules regarding a household's request for a live-in aide. In general, HUD requires you to consider requests for live-in...

The Trainer

February 21, 2010    

Responding to Household Composition Changes; Setting Smoke Detector Policy

In this month's issue, we discussed what you need to know about complying with HUD rules regarding changes in household composition. In general, HUD requires that, when there are changes in household...

The Trainer

January 31, 2010    

Conducting Eviction Meetings; Complying with Accessibility Requirements

In this month's feature, we discussed how to comply with HUD's “10-day” eviction meeting policy. In general, HUD requires that residents must request the meeting within 10 days of receiving your...

The Trainer

December 27, 2009    

Complying with LEP Rules and Elevator Inspection Requirements

In this month's feature, we discussed how to comply with HUD's guidance on helping those with limited English proficiency (LEP) gain access to federally funded services and programs. Under guidance issued in 2007 and...

The Trainer

November 19, 2009    

Complying with TRACS, Building Strong Resident-Management Relationship

In this month's feature, we discussed how to comply with the Tenant Rental Assistance Certification System (TRACS), which HUD designed to help improve financial controls over assisted housing programs through...

The Trainer

October 25, 2009    

Using Form HUD-92006, Providing Protections for Domestic Violence Victims

In this month's feature, we discussed how applicants could provide supplemental information, under new Form HUD-922006, about individuals and organizations in regard to their special care or additional...

The Trainer

September 22, 2009    

Handling Vacated Units, Protecting Resident Information

In this month's feature, we discussed how to determine whether a resident has abandoned a unit and how to deal with situations involving extended absences or abandonment. It is important to make sure any “house rules...

The Trainer

September 20, 2009    

Avoiding Discrimination Complaints from Applicants and Residents with Mental Disabilities

In this special issue, the Insider spoke with an expert on fair housing law to help you learn how to observe the rights of mentally disabled applicants and residents. Here are some important...

The Trainer

August 22, 2009    

Avoiding Charges of Retaliation, Enhancing Energy Efficiency

In this month's feature, we discussed how various federal, state, and local laws prohibit retaliation against renters who assert their rights. To steer clear of claims of unlawful retaliation, be careful to document all of...

The Trainer

July 25, 2009    

Complying with Change 3, Tenant Selection Plan Requirements

In this issue we discussed the changes to the multifamily occupancy handbook, and discussed how to write an effective tenant selection plan.

Your tenant selection plan should set forth clearly your site's policy of...