Take Five Steps to Keep Residents' Grievances from Becoming Formal Complaints or Lawsuits

Even if you have a solid fair housing policy, train your employees well, and apply your policies consistently, misunderstandings and mistakes can occur. Despite your best efforts, a resident may complain to you that you’ve treated him unfairly in violation of fair housing laws. The grievance may be groundless or there may be something to it. Either way, the result could be costly if the resident files a formal complaint or lawsuit.

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