Set Proper Procedures for Handling Resident Grievances
Your staff members deal with various types of requests from residents every day. Occasionally, a resident may feel that his or her issue has not been properly acknowledged, is not being followed up on, or that things are just taking too long. Very quickly, the request can turn into a complaint. Most often, the types of resident grievances that escalate into formal complaints against a site arise from requests for reasonable accommodations or maintenance that have been ignored or overlooked.