The Trainer

The Trainer

The Trainer: November 2018

October 16, 2018    

Avoiding Discrimination Complaints When Dealing with Environmental Concerns

In this month’s feature, we explained how, if you’re not careful when dealing with environmental concerns like mold, lead paint, and bedbugs, you could trigger fair housing complaints from residents...

The Trainer: October 2018

September 12, 2018    

Preventing and Dealing with Sexual Harassment of Residents 

In this month’s feature, we gave you seven rules for preventing and dealing with sexual harassment of residents. If you or a member of your staff sexually harasses someone, you’re discriminating against that...

The Trainer: May 2018

April 13, 2018    

Determining Household Size for Income Eligibility

In this month’s feature, we discussed whom you must count—and whom you mustn’t count—as members of your assisted households. Correctly determining the size of each household at your site is essential because the...

The Trainer: February 2018

January 19, 2018    

Setting House Rules on Extended Absences and Abandonment

In this month’s feature, we discussed how to deal with households that seem to disappear for weeks at a time, or who seem to have abandoned their unit. When a unit is left unattended, health and safety hazards such as...

The Trainer — September 2017

August 11, 2017    

Understanding Owners & Residents’ Rights & Responsibilities

In this month’s feature, we discussed the new Resident Rights and Responsibilities brochure HUD posted on its website last July. This brochure, which tells households about their rights and responsibilities...

The Trainer — June 2017

May 18, 2017    

Handling Security Deposits Properly

In this month’s feature, we gave you eight rules to follow to avoid making common mistakes when handling security deposits. HUD imposes strict requirements on how you collect and maintain security deposits. When HUD auditors visit your site,...

The Trainer — April 2017

March 8, 2017    

Avoiding Fair Housing Problems When Applicants and Residents Use Wheelchairs

In this month’s feature, we gave you seven rules to follow to avoid fair housing problems when dealing with wheelchair-bound applicants and residents. If you refuse to rent a unit to an applicant because...

The Trainer — March 2017

February 10, 2017    

Calculating Income from Irregular Employment

In this month’s feature, we discussed HUD’s rules for calculating household income from irregular employment or “gig economy” jobs. Applicants or residents who earn money through these gig companies can make varying...

The Trainer — February 2017

January 13, 2017    

Charging Site Account for Frontline Retirement Plan Costs

In this month’s feature, we discussed how HUD lets you charge to your site’s operating account your contributions to retirement plans for frontline employees, as well as related administrative costs. But if your plan...

The Trainer — October 2016

September 14, 2016    

Determining Eligibility of Remaining Household Members

In this month’s feature, we discussed HUD’s rules for determining who can stay at an assisted site after the original qualifying household member dies or moves out of the unit. Whether the remaining member can stay...

The Trainer — August 2016

July 26, 2016    

Complying with EIV Disclosure Rules

In this month’s feature, we discussed how to avoid severe penalties for failing to follow correct procedures when disclosing a person’s Enterprise Income Verification (EIV) data. Due to the sensitive nature of the information found in the...

The Trainer — June 2016

May 19, 2016    

Avoiding Household File Mistakes

In this month’s feature, we discussed how HUD is in the process of reinstating the practice of conducting management and occupancy reviews (MORs). As a result, now is a good time to review your household files and fix any mistakes before your next...