Is Your Site Prepared for the COVID-19 Pandemic?

March 30, 2020    

We'll review the best practices for operating a housing site during a public health crisis.



Whether or not cases of COVID-19 have been confirmed in your area, you should review your site’s emergency response plans and update them accordingly as a...

Minimize Tenant Fraud by Following HUD's SSN Rules

February 28, 2020    

Tenant fraud occurs when an applicant or household member deliberately provides false or misleading information or omits key facts to obtain or increase the amount of assistance provided, and then signs or declares that the lies or omissions are true.

The Risk of the Incomplete Lease

January 29, 2020    

Leases that don't have the required attachments will raise red flags for auditors.

How to Execute a Repayment Agreement Properly

December 13, 2019    

HUD expects owners to enforce program requirements set forth in the HUD Handbook and the HUD model lease. In fact, HUD requires owners to investigate and research discrepancies and possible errors to promote income and rent integrity [HUD Handbook 4350.3, par. 8-18(A)]. Likewise, HUD expects...

How to Handle Online Assistance Animal Certifications for Reasonable Accommodations

November 22, 2019    

Recently, HUD’s focus has been directed to certain websites that may be selling assistance animal verifications. HUD Secretary Ben Carson has written to Chairman of the U.S. Federal Trade Commission (FTC) Joseph J. Simons and Director of the Bureau of Consumer Protection Andrew Smith...

Review Site’s Bedbug Rules, Lease Addenda to Ensure Compliance

October 29, 2019    

In the fall, as the heat of summer diminishes, site managers typically experience an increase in pest complaints from residents as outdoor pests move indoors seeking warmth. Site managers also find an increase in bedbug sightings, despite the fact that bedbugs are indoor pests that are rarely...

Answers to Common Questions About Handling Disability Insurance Payments

October 1, 2019    

When you certify or recertify households, some members may tell you that they’re getting disability payments through a short-term or long-term disability insurance plan. These payments replace part of the wages household members lose when they can’t work due to illness or injury. The...

Data Security: Take Steps to Protect Residents’ and Applicants’ Personal Information

September 10, 2019    

A consistent stream of hacks and large-scale corporate data breaches in the news have heightened the public’s awareness and sensitivity towards privacy issues. Most recently, a major bank broke news of a data breach that affected approximately 100 million customers in the U.S. and another...

HUD Issues Guidance on Site Owners’ Responsibilities to Residents

August 15, 2019    

HUD’s Office of Asset Management and Portfolio Oversight (OAMPO) recently issued a memo for multifamily regional directors, satellite office directors, performance-based contract administrators, and multifamily owners and management agents. The memo clarifies owners’ responsibilities...

Send Notice to Preserve Options at HAP Contract Expiration

July 17, 2019    

A housing assistance payments (HAP) contract is a contract between HUD and an owner to provide rental assistance for low-income residents. The rental assistance supplements what the resident pays for rent, which is usually 30 percent of the resident’s income.

Use Community Room Agreement to Make Residents Responsible for Damage and Injury

June 13, 2019    

A site’s community room is an ideal place for residents to throw parties or hold resident association meetings. But use of this amenity can cause problems. If residents or their guests act irresponsibly, they may damage the community room and its furnishings. And if someone’s injured...

Require Households to Inform You of Long Absences

May 9, 2019    

Lengthy unexplained household absences from your site can be frustrating and may even violate HUD lease provisions that require assisted households to use their units as their primary residences. You may have households that leave the site for months at a time during particular seasons. Or you...