Dealing with Households

Even if you have a solid fair housing policy, train your employees well, and apply your policies consistently, misunderstandings and mistakes can occur. Despite your best efforts, a resident may complain to you that you’ve treated him unfairly in violation of fair housing laws. The...

HUD and other affordable housing regulators and funders strongly encourage or even require owners and managers to engage residents in helping maintain a green and healthy site, including getting their input on ways to improve upon and add green practices and giving them incentives to participate...

Many elderly residents are capable of living independently. But sooner or later, you may have an elderly resident who has trouble coping with day-to-day concerns, such as managing money, paying rent on time, or keeping his unit tidy. Or you may suspect elder abuse within a household. In general...

To discourage residents from damaging their units and to make it easier to get current residents to reimburse you for the cost of repairing damage they’ve caused, you should have available a list of repairs your maintenance staff perform most often and how much those repairs cost. The list...

On Sept. 4, 2014, HUD issued Notice H 2014-12 (Implementation of Tenant Participation Requirements in accordance with 24 CFR Part 245). HUD regulations governing tenant participation in multifamily housing projects are found at 24 CFR Part 245 Subpart B. According to HUD, tenant participation is...