Dealing with Households

Tell Non-Filing Residents about IRS Economic Impact Payment Tool

September 14, 2020    

Even residents who don’t file tax returns can still receive their economic impact payments. As a result of the hardships presented by the coronavirus, economic impact payments are still being issued by the Internal Revenue Service (IRS). While most people have received their payment...

Remind Residents of Their Rent Responsibilities During COVID Crisis

May 1, 2020    

On April 24, HUD published a resource addressing tenant rent concerns during the temporary COVID-19 evictions ban. The brochure applies to assisted and insured housing programs administered by HUD’s Office of MFH Programs. The brochure doesn’t apply to participants in the Public...

Take Extra COVID-19 Precautions at Section 202 Elderly Housing Sites

March 30, 2020    

HUD’s Section 202 program is focused on expanding the supply of affordable housing with supportive services for the elderly. Occupancy in Section 202 housing is open to any very low-income household comprised of at least one person who is at least 62 years old at the time of initial...

Take Five Steps When Dealing with Difficult Households

February 15, 2019    

Your site may have a few households that occupy a disproportionate amount of your time. These households may make trouble or may invite troublesome guests onto the site. As a result, tensions could escalate between residents or noisy arguments may erupt or other harassing behavior such as loud...

HUD Proposes to Overhaul Rents, Impose Work Requirements on HUD-Assisted Households

May 11, 2018    

The Trump administration has long signaled through its budget proposals that it aims to raise the bar for federal assistance, in large part through expanding work requirements. HUD recently released legislative text proposing sweeping HUD rent reforms. Entitled the “Making Affordable...

Facilitate Eviction Process by Giving Attorney Relevant Documents, Information

April 13, 2018    

When you hire an attorney to evict a resident from your assisted site for violating the lease, you want to have the eviction handled as quickly and efficiently as possible. But the process may be unnecessarily hindered if you fail to give the attorney all the documents and information she needs...

Take Five Steps to Keep Residents' Grievances from Becoming Formal Complaints or Lawsuits

December 13, 2016    

Even if you have a solid fair housing policy, train your employees well, and apply your policies consistently, misunderstandings and mistakes can occur. Despite your best efforts, a resident may complain to you that you’ve treated him unfairly in violation of fair housing laws. The...

Include Five Items in Your Nonpayment Stipulations to Ensure Effective Settlements

November 15, 2016    

When you settle an eviction case involving nonpayment of rent, you and your resident must sign an agreement that’s reviewed and approved by the court. In a typical agreement, the resident agrees to pay back rent and charges according to a set payment schedule.

Incorporate Seven Resident Engagement Strategies into Site’s Sustainability Plan

September 29, 2016    

HUD and other affordable housing regulators and funders strongly encourage or even require owners and managers to engage residents in helping maintain a green and healthy site, including getting their input on ways to improve upon and add green practices and giving them incentives to participate...

How to Comply with Updated Tenant Participation Requirements

April 15, 2016    

Tenant participation has the potential to improve the overall management of a site in both quality and cost effectiveness, to protect resident interests, to create community and a social support system on-site, to empower residents as a group and individually, and to give to individual residents...

Getting Help for Suspected Victims of Elder Abuse or Neglect

August 12, 2015    

Many elderly residents are capable of living independently. But sooner or later, you may have an elderly resident who has trouble coping with day-to-day concerns, such as managing money, paying rent on time, or keeping his unit tidy. Or you may suspect elder abuse within a household. In general...

Set House Rule Barring Residents, Guests from Site's Roof

June 17, 2015    

During summer months, household members often like to use a site’s roof for recreational purposes, such as sunbathing, barbecuing, watching fireworks, or catching a breath of fresh air. But letting residents and guests use your roof could lead to liability for your site. For example, if a...