Dealing with Households

Take Five Steps to Keep Residents' Grievances from Becoming Formal Complaints or Lawsuits

December 13, 2016    

Even if you have a solid fair housing policy, train your employees well, and apply your policies consistently, misunderstandings and mistakes can occur. Despite your best efforts, a resident may complain to you that you’ve treated him unfairly in violation of fair housing laws. The...

Include Five Items in Your Nonpayment Stipulations to Ensure Effective Settlements

November 15, 2016    

When you settle an eviction case involving nonpayment of rent, you and your resident must sign an agreement that’s reviewed and approved by the court. In a typical agreement, the resident agrees to pay back rent and charges according to a set payment schedule.

Incorporate Seven Resident Engagement Strategies into Site’s Sustainability Plan

September 29, 2016    

HUD and other affordable housing regulators and funders strongly encourage or even require owners and managers to engage residents in helping maintain a green and healthy site, including getting their input on ways to improve upon and add green practices and giving them incentives to participate...

How to Comply with Updated Tenant Participation Requirements

April 15, 2016    

Tenant participation has the potential to improve the overall management of a site in both quality and cost effectiveness, to protect resident interests, to create community and a social support system on-site, to empower residents as a group and individually, and to give to individual residents...

Getting Help for Suspected Victims of Elder Abuse or Neglect

August 12, 2015    

Many elderly residents are capable of living independently. But sooner or later, you may have an elderly resident who has trouble coping with day-to-day concerns, such as managing money, paying rent on time, or keeping his unit tidy. Or you may suspect elder abuse within a household. In general...

Set House Rule Barring Residents, Guests from Site's Roof

June 17, 2015    

During summer months, household members often like to use a site’s roof for recreational purposes, such as sunbathing, barbecuing, watching fireworks, or catching a breath of fresh air. But letting residents and guests use your roof could lead to liability for your site. For example, if a...

Give Residents Maintenance Charge List to Discourage Unit Damage

May 19, 2015    

To discourage residents from damaging their units and to make it easier to get current residents to reimburse you for the cost of repairing damage they’ve caused, you should have available a list of repairs your maintenance staff perform most often and how much those repairs cost. The list...

How to Handle Applicants with Housing Choice Vouchers

November 19, 2014    

You may occasionally get applications from households that want to use their Housing Choice vouchers at your site. The Housing Choice voucher program is a form of rental assistance administered by local public housing agencies (PHAs) that allows households to use vouchers to subsidize the rent...

HUD Revises Appeal Process for Tenant Participation Complaints

October 17, 2014    

On Sept. 4, 2014, HUD issued Notice H 2014-12 (Implementation of Tenant Participation Requirements in accordance with 24 CFR Part 245). HUD regulations governing tenant participation in multifamily housing projects are found at 24 CFR Part 245 Subpart B. According to HUD, tenant participation is...

Cut Risk of CO Poisoning by Giving Residents Safety Tips

January 21, 2014    

Along with the cold weather comes the risk of carbon monoxide (CO) poisoning. CO is a colorless, odorless gas that kills an estimated 1,000 people each year, according to the National Safety Council.

Focus on Resident Conservation to Reduce Site’s Energy and Water Consumption

September 26, 2013    

HUD rules on energy assessment and conservation encourage managers to take steps to reduce their site’s energy and water usage and to engage and educate residents in making the site a greener, more sustainable place to live. Some energy assessment and conservation measures can require...

Train Staff How to Respond When Passenger-Filled Elevator Breaks Down

January 15, 2013    

If your site has an elevator, it’s important that your staff know the proper steps to take when a passenger-filled elevator breaks down. If your staff doesn’t take the proper steps and passengers get injured during the breakdown, you could get sued, warns risk management consultant...

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