Maintenance

Send Post-Inspection Letters to All Residents to Head Off Maintenance Problems

April 17, 2017    

If you’re like most managers, you probably follow up with a resident after an annual unit inspection only if you found serious housekeeping problems during the inspection. But by limiting your follow-up to this situation, you could be missing a great opportunity to head off maintenance...

New Inspector Notice Clarifies Treatment of Substandard Repair Made to Disguise Deficiencies

July 26, 2016    

On July 10, 2016, HUD released Inspector Notice No. 2016-03, which clarifies standards to all HUD Uniform Physical Condition Standards (UPCS) inspectors regarding repairs made to sites. The changes implemented in this notice are effective on Aug. 1, 2016. According to the Public and Indian...

Five Tips on Conducting Annual Unit Inspections

May 19, 2016    

If you’re like most owners or managers of assisted sites, you probably conduct annual inspections of the units at your site. Owners perform unit inspections on at least an annual basis to determine whether the appliances and equipment in the unit are functioning properly and to assess...

Follow Five Safety Tips When Using Backup Generators After a Disaster

January 14, 2016    

Major storms or other natural disasters may leave your site and residents without power. And in anticipation of future storms or disasters that may knock out power, your site may have an emergency backup generator. Generators offer the convenience of using our everyday devices despite a...

Keep Detailed Maintenance Records to Defend Against or Avoid Toxic Mold Lawsuits

April 17, 2015    

Toxic mold lawsuits against site owners and managers have been making news. Most recently, a group of residents filed a class action lawsuit against the New York City Housing Authority (NYCHA), the nation’s largest public housing agency, for apartment conditions that constitute “an...

Four Tips for Avoiding the High Cost of Emergency Repairs

June 19, 2013    

HUD rules make it hard for you to pass on the extra cost of emergency repairs to your residents, so you’re the one who will be stuck paying them. Fortunately, you can keep emergency repair costs to a minimum by reducing the number of these repairs your site needs, and by planning ahead to...

Avoid Violations During HUD Inspections with Last-Minute Site Checkup

August 15, 2012    

You may think that because you take good care of your site, conduct regular inspections, and promptly fix problems, you’re prepared for your site’s upcoming HUD inspection. But it’s important to give your site a last-minute once-over to make sure you catch any problems before...

How to Maintain Site's A/C System, Avoid HUD Inspection Violations

June 30, 2012    

Keeping your residents cool and comfortable in the summer will do much to keep your residents happy, reduce resident complaints, and avoid HUD scrutiny. If your site's air-conditioning system breaks down this summer, some residents may even try to deduct money from their rent for the time...

What to Include in Your Repointing Contract

May 28, 2012    

In last month's issue, the Insider explained how to identify when the brick façade on your building needs repointing work. Repointing work is the chiseling out of old, worn mortar between bricks and having it replaced with fresh mortar.

How to Tell if Your Building Needs Repointing Work

April 26, 2012    

With ice, rain, snow, and low temperatures, winter is clearly the season that hits a brick façade the hardest. Problems already present in the façade are sure to grow as moisture in cracks and cavities expands in freezing temperatures. To the site manager, this means that summer is the best time...

Dos and Don'ts for Dealing with Bedbugs at Your Site

October 30, 2011    

On Aug. 16, HUD issued Notice H2011-20 on the subject of bedbugs in project-based assisted housing programs. Bedbug infestations have become a serious problem in housing throughout the country, and the notice provides information and references to best practices regarding the prevention and...

10 Tips for Negotiating Your Site's Laundry-Room Service Contract

September 25, 2011    

Having a well-maintained laundry room at one's site is a definite plus for owners and households. Owners can benefit from ancillary income, and households don't have to find off-site laundromats, where they may have to spend hours waiting for machines. But a laundry room can quickly turn...

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