The Trainer

The Trainer



HANDLING RESIDENT GRIEVANCES; PASSING REAC INSPECTIONS OF UNIT KITCHENS

In this month's feature, we discussed what you need to know about handling resident grievances. We pointed out that if a resident thinks that his or her grievance has not been properly acknowledged or is not being handled expeditiously, a request can morph into a formal complaint. Most often, we noted, the type of resident grievances that escalate into formal complaints against site managers arise from requests for reasonable accommodations or maintenance that have been ignored or overlooked.

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